"Er, Lilo and Stitch?"
"No! LEGALISE STITCH!"
My, someone's on their period.
"Not this one?" I walk over and show her the cover of Lilo and Stitch.
"NO..." She examines the case carefully, though. "Wait. I guess it's that one. If not you'll refund me."
I'm afraid at this point I got quite evil.
"Well, you're welcome to look around for Legalise Stitch."
"I'm very busy."
I got lucky. The phone rang. I picked it up, it was a fax. I began to have a two minute conversation to it, this lady getting quite upset at my actions. She kept turning around outside, which suggested she'd left her car parked outside. It's illegal to park a vehicle just outside our shop, but people still do. I ensured once the "phone call" ended, I did everything slowly. I asked her for her membership card, she didn't have it on her. When I asked for her surname I ensured I misheard it a few times.
I then saw her account had money owing due to the insurance charge. I explained the insurance charge in great detail, and eventually found the film. She must have been waiting six, seven minutes, getting more and more red as time passed.
She threw the cash down on the counter, and zoomed out. I then heard her shouting outside, and after a bit of arm-wobbling she stormed back in, shouting at me that she'd got a parking ticket thanks to my slow service. I pointed out if she had her card she'd have been out of here far earlier.
Sometimes this job is too enjoyable.
Update: Kid wants Stuart Little. Parent shows them a picture of Chucky on front of Child's play, says "Isn't he a cute toy?"
I think a point was missed.