3. The pen refill I need to find is the Staedtler Classic 465-4, apparently. The last number (the 4) may be the way the company dictates colours, so take that into consideration.
4. The phone number to contact smile is 0870 843 2265. I need to find out the difference between a Visa Delta and a Visa Connect card, and if the issue isn't too major, I need to change banks as soon as the trips are resolved and I temporarily won't need a debit card.
No more treating myself until I've got through and resolved four of these things.