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There's a storm in my teacup!

Well, in my dollar store mug.

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It's not defective, you're just ignorant.
Le sigh!
If a film isn't completely perfect when they rent it, the customer has a right to complain. We have a sheet which asks for the customer account number, the film and the problem with the film; usually we'll check the films, find a problem with it and offer a free rental to the customer to say sorry.

In this instance, a Mr. Cherry (whose son is one of the scumbags I moan about) claimed the Japanese film Ring was defective because it was Japanese.

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It's reassuring to know that the people around this area are so intelligent. :)

"I'm sorry, sir, this error is out of our hands - you'll have to call the country to complain."

God forbid he reads subtitles.

That's beautiful. I'm going to try and claim films as defective because they're NOT Japanese...

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